Effective Date: 29th May 2026

Last Updated: 29th May 2026

1. Introduction

Coast Property Miantenance ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, contact us, or use our services.

We act primarily as an introducer for property maintenance services, connecting customers with independent contractors, tradespeople, and service providers who may be able to assist with their requirements.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Company Name: Coast Property Maintenance

Email: mailto:info@coastpropertymaintenance.co.uk

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

Name

Email address

Telephone number

Property address

Details of your enquiry

Any documents, photographs, or information you provide regarding your property or maintenance requirements

Information Collected Automatically

When you visit our website, we may collect:

IP address

Browser type and version

Device information

Website usage data

Cookies and similar technologies

4. How We Use Your Information

We use your information to:

Respond to your enquiries

Assess your maintenance requirements

Introduce you to suitable contractors or service providers

Provide customer support

Improve our website and services

Comply with legal and regulatory obligations

Prevent fraud and misuse of our services

5. Our Role as an Introducer

We do not generally provide property maintenance services ourselves.

Where appropriate, we may pass your details to carefully selected third-party contractors, tradespeople, or service providers who may be able to assist with your enquiry.

By submitting an enquiry through our website, you acknowledge and agree that we may share relevant information with such third parties for the purpose of obtaining quotations, arranging inspections, or discussing services you have requested.

Once your information has been shared with a third-party contractor, that contractor will become responsible for their own use of your personal data and will have their own privacy policy.

6. Legal Basis for Processing

Under UK data protection law, we process personal data on the following legal bases:

Consent

Where you voluntarily submit an enquiry and consent to us contacting you or sharing your details with relevant service providers.

Legitimate Interests

To operate our business, respond to enquiries, improve our services, and connect customers with suitable contractors.

Legal Obligations

Where processing is necessary to comply with legal or regulatory requirements.

7. Sharing Your Information

We may share your information with:

Property maintenance contractors

Tradespeople and service providers

IT and website service providers

Professional advisers

Regulatory authorities where required by law

We do not sell your personal information to third parties.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy

Comply with legal obligations

Resolve disputes

Enforce our agreements

Where information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Misuse

Disclosure

Alteration

Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may collect information such as:

Website preferences

Session information

Analytics data

You can control cookies through your browser settings.

For more information, please refer to our Cookie Policy.

11. Your Rights

Under UK data protection law, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict processing

Object to processing

Request data portability

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. International Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate safeguards to ensure it receives adequate protection in accordance with applicable data protection laws.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Website: Information Commissioner's Office

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

Coast Property Maintenance
Info@coastpropertymaintenance.co.uk